Your privacy and information
This Privacy Policy explains the types of information that may be collected when you use the Lumen Vault Bank website, account-opening experience and online banking application, how that information may be used, how it is protected, and the choices available to you.
On this page
- Information we collect
- How information is used
- Information sharing
- Security and retention
- Your choices and requests
- Changes to this policy
Effective date: August 19, 2026. This page provides general website information and does not replace a specific account agreement or product disclosure.
Privacy Notice
Please read the information below before using the website or online services.
Information we collect
We may receive information you provide directly, including your name, contact details, account-opening information, messages and documents submitted through supported services. Technical information such as browser, device, IP address, timestamps and security events may also be processed when needed to operate and protect the service.
How information is used
Information may be used to provide and administer services, process requests, communicate with customers, maintain records, prevent misuse, investigate security events, improve the service and meet applicable obligations.
Information sharing
Information may be shared with service providers and other parties where necessary to operate the service, process transactions, provide communications, protect security, prevent fraud, or meet legal requirements.
Security and retention
We use reasonable administrative, technical and organizational safeguards designed to protect information. No internet-connected system can be guaranteed completely secure. Information may be retained as reasonably necessary for security, recordkeeping and legal obligations.
Your choices and requests
Depending on the information and applicable requirements, you may have rights to request access, correction or other handling of personal information. Contact Customer Service with privacy questions or requests.
Changes to this policy
We may update this Privacy Policy when our services, practices or legal obligations change. The updated version will be published on this page with an updated effective date.
Questions about this information?
Contact Customer Service if you need help understanding this page or locating applicable product information.